FAQ
If your question isn’t answered here, contact us using the info below.
1. Product & Sizing
Q: Do all caps fit the same head size?
A: Most styles (fisherman, baseball caps) have adjustable straps (velcro/snapback) for 55-60cm heads (adult standard). Sun hats often have elastic bands for extra flexibility—check product pages for specific fit notes.
Q: Are the sun hats effective for blocking the sun?
A: Yes—all sun hats have UPF 50+ protection, blocking 98% of UVA/UVB rays, and wide brims (7-10cm) shield your face and neck.
Q: Can fisherman caps be worn in light rain?
A: Only our “Waterproof Fisherman Caps” (labeled on pages) resist light rain; regular cotton/linen styles are water-repellent but not fully waterproof.
2. Material & Care
Q: How to clean a baseball cap without damaging it?
A: Spot clean with a damp cloth and mild soap. Avoid machine washing—air dry flat to keep its shape.
Q: What if my sun hat’s brim bends during shipping?
A: For fabric brims: steam gently and reshape by hand. For straw brims: dampen slightly, mold to shape, and let air dry.
Q: Will the cap’s color fade after washing?
A: Wash in cold water and air dry to minimize fading. Never use bleach or hot water.
3. Orders & Shipping
Q: Where do you ship from, and how long does delivery take?
A: Orders ship from our Columbus, Indiana hub (2011 Lewis Dr, Columbus Indiana 47201) or overseas warehouses. 3-5 days to U.S./European core areas; 7-10 days to remote regions—we ship to 90+ countries.
Q: How can I track my cap order?
A: A tracking number is sent to your email after shipping. Check status in “My Orders” or via carriers like DHL/USPS.
4. Returns & Exchanges
Q: Can I exchange a cap if it’s defective?
A: Yes—within 15 days of delivery, send photos of the defect (e.g., broken strap) for verification. We cover return shipping and send a replacement.
Q: What if I ordered the wrong style?
A: You can return it within 30 days (unused, original tags) but must pay return shipping + a 5% restocking fee.
5. Other Questions
Q: Do you offer bulk discounts for team caps?
A: Yes—10+ caps get 10% off, 20+ get 15% off. Email us for custom logo options.
Q: When will out-of-stock styles restock?
A: Popular caps restock every 2-3 weeks. Use the “Notify Me” button on product pages for alerts.